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Refund Policy

 

Effective Date: 6/3/2025
Website: www.hitx.org

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The Homicide Investigators of Texas (HITX) is a professional organization committed to supporting law enforcement professionals. While refunds are rarely requested, this policy outlines the circumstances under which refunds may be considered for payments made through our website, including for events, training programs, and memberships.

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1. General Policy

All sales are considered final unless otherwise stated. However, HITX may issue refunds on a case-by-case basis for eligible requests made within a reasonable timeframe and in accordance with this policy.

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2. Event Registrations

  • Cancellations by Registrant: Refund requests for event or training registration fees must be submitted in writing at least 14 days prior to the event start date. A processing fee may apply.

  • Late Cancellations or No-Shows: Refunds will not be issued for cancellations made less than 14 days before the event or for no-shows, except in extenuating circumstances at HITX’s discretion.

  • Event Cancellations by HITX: If HITX cancels an event, registrants will be offered a full refund or the option to apply the payment to a future event.​

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3. Membership Dues

  • Membership fees are non-refundable once processed, except in cases of duplicate transactions or errors.

  • If you believe a payment was made in error, please contact us within 30 days of the transaction.​

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4. How to Request a Refund

To request a refund, please email:
Email: secretary@hitx.org
Include the following in your request:

  • Full name

  • Contact information

  • Description of purchase (event, membership, merchandise)

  • Reason for refund request

  • Supporting documentation if applicable

We will respond within 10 business days of receiving your request.

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5. Processing and Refund Timeline

Approved refunds will be issued to the original payment method within 7–14 business days. HITX is not responsible for delays caused by payment processors or banks.

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6. Changes to This Policy

HITX reserves the right to update or modify this refund policy at any time. Changes will be posted on this page and will apply to transactions made after the policy update date.

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